Frequently Asked Questions

What do I do if my SUPRA key won't work?

There can be many reasons for a SUPRA key to not work.  Here are some options/solutions:


  • Did you get a new phone?  If you did, then you will need a new activation code.  To obtain this code, simply call the Association at 970-468-8700 or call Supra at 1-888-968-4032.
  • Sometimes it is necessary to delete the app and reinstall.  If you need to do this, then you will also need the activation code.  To obtain this code, simply call the Association at 970-468-8700 or call Supra if after hours or on the weekend at 1-888-968-4032.
  • Are your in cell range? Make sure to update your app before you leave cell coverage!



How do I change the credit card on file for my SUPRA charges?

Simply call our Association at 970-468-8700 or call Supra at 1-888-968-4032.

The SUPRA box is malfunctioning and the shackle won't release.  Now what do I do?

If the shackle won't release when you are attempting to remove if from a property, make sure that the shackle code is correct. Call us at the Association at 970-468-8700 or call Supra at 1-888-968-4032 to confirm.

If you still have no luck, it will need to be cut off.  If the box won't open because of improper installation, the cost of removal must be paid for by the member. However, if it is determined that the lock box is malfunctioning and it is a box issue, the Association will pay for it's removal.  Please call the Association for recommendations on this service.  Please note, the box must be returned to us to avoid fees! 

How do I get an additional SUPRA lock box?

Check with your office or Employing Broker. These are checked out to offices rather than individual members. If they need more, one can be checked out to them for you to use!

I am on Auto Pay for my monthly MLS Fees.  Why are my other invoices not paid automatically?

Our system is set up to only use Auto Pay for the Monthly MLS fees.  All other charges must be paid for via Check or credit card. Once your credit card information is saved, we are unable to pull this number for security reasons. Please give us a call with the full information at 970-468-8700.

How do I update my Auto Pay credit card?

There are two ways you can update your credit card information:

1) Go to and click on the SSO Launchpad in the upper right hand corner.  Log in with your username and password.  Once you are in the SSO, click on the MMSI SAR Dashboard icon.  Then click on "Profile Setup".  Delete your current information and then enter the new card information.  You will need to delete the complete record even if it's just an update to the expiration date.

2) Call the SAR office and provide the new information to one of the Association staff members.

I have an education class to pay for as well as my monthly MLS fees.  Can I write one check?

No, SAR and MLS are two separate companies, therefore two checks will need to be written.  If you are paying by credit card, it will be required that we run your card for each charge.  

When are my annual dues billed and due?

Annual dues are billed in October.  These dues will need to be paid by December 31st in order to avoid late fees.

Why do I need to pay annual dues?

The annual dues are a combination of SAR, NAR and CAR dues.  It is a requirement that brokers pay these fees to be a member of the Association.

What is the code for an out of area Broker in MLS?

When entering an out of area Broker in the MLS, the number is 99999.

What if my admin needs access to my MLS?

It is important to remember that you must ONLY long in with your own credentials! BUT it is EASY to set up team functions!

Click here for instructions.

How do I make an ethics complaint or contact the legal helpline?

If you are wanting to make a formal complaint, the correct person to contact regarding this is Amy Reid at Colorado Association of REALTORS®.

Her contact information is:

Phone number: 800-944-6550

Email address:

Click here for more information.

Or you can go to to fill out the forms needed online.

If you have a question on Real Estate Law and related matters you can contact the REALTORS ® Legal Hotline. This puts you in touch with a Real Estate Attorney. If you are the managing broker you can register at and it will walk you through how to obtain your Hotline ID.   

What are the policies surrounding photos in a listing and attachments?

NAR MLS Policy Statement 7.85:

The listing broker owns the listing agreement. Prior to submitting a listing to the MLS, the listing broker should own, or have the authority to license all listing content (e.g., photographs, images, graphics, audio and video recordings, virtual tours, drawings, descriptions, remarks, narratives, pricing information, and other details or information related to listed property) to be published in the MLS compilation of listing information.

Use of listings and listing information by MLSs for purposes other than the defined purposes of MLS requires participants’ consent. Such consent cannot be required as a condition of obtaining or maintaining MLS participatory rights. MLSs may presume such consent provided that listing brokers are given adequate prior notice of any intended use unrelated to the defined purpose of MLS, and given the opportunity to affirmatively withhold consent for that use.

Participants cannot be required to transfer ownership rights (including intellectual property rights) in their listings or listing content to MLS to obtain or maintain participatory rights except that MLSs may require participants to grant the licenses necessary for storage, reproduction, compiling, and distribution of listings and listing information to the extent necessary to fulfill the defined purposes of MLS. MLSs may also require participants to warrant that they have the rights in submitted information necessary to grant these rights to MLS. (Adopted 5/05, Amended 5/06)